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Post by Chuck on May 24, 2018 16:31:12 GMT -5
TNXS to everyone for posting the Good an bad Dealers, please keep it up  Chuck |
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Nomad
Newbie RV’er
Posts: 41 
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Post by Nomad on May 30, 2018 12:11:52 GMT -5
Ketelsen Campers, Colorado -BAD
Sales was a joke, financing was SLOOOOW, service is so backed up they cant figure anything out and never call back.
Will never buy again from them - sad!
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Post by doublewa on May 30, 2018 13:54:26 GMT -5
Ketelsen Campers, Colorado -BADSales was a joke, financing was SLOOOOW, service is so backed up they cant figure anything out and never call back. Will never buy again from them - sad! Preaching to the choir. Stopped by there to see if they had any MaxxAir FanMates. They wanted to charge me $220 for two of them! They are a part of Camping World and when I mentioned they were on sale for $60 on Camping World's website, the chick behind the counter replied with "Well I dunno how they can sell them so cheap. Looks like you'll have to buy your vent covers there" |
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Post by Edd505 on May 30, 2018 21:44:59 GMT -5
Just reading I think we have more bad than good ..... sad.
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larryo
Weekender RV’er
Posts: 82
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Post by larryo on May 30, 2018 22:29:27 GMT -5
Unlike others in this post, our buying experience (almost 3 years ago) went very well. We bought from River City Recreation in Sherwood Arkansas. What little warranty work I had to have done was done to my satisfaction.
Having said that, I recently saw that River City Recreation was just bought out by Camping World. Which seems strange because there is a Camping World within 15 miles of River City.
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Post by Edd505 on Jun 8, 2018 16:22:08 GMT -5
Unlike others in this post, our buying experience (almost 3 years ago) went very well. We bought from River City Recreation in Sherwood Arkansas. What little warranty work I had to have done was done to my satisfaction. Having said that, I recently saw that River City Recreation was just bought out by Camping World. Which seems strange because there is a Camping World within 15 miles of River City. There goes the neighborhood, CW repairs have a bad reputation. You would think with all the complaints Marcus Lemonis would do something about it. |
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Post by doublewa on Jun 11, 2018 15:09:36 GMT -5
Unlike others in this post, our buying experience (almost 3 years ago) went very well. We bought from River City Recreation in Sherwood Arkansas. What little warranty work I had to have done was done to my satisfaction. Having said that, I recently saw that River City Recreation was just bought out by Camping World. Which seems strange because there is a Camping World within 15 miles of River City. There goes the neighborhood, CW repairs have a bad reputation. You would think with all the complaints Marcus Lemonis would do something about it. My Father-in-law knows the guy. Not like that has any bearing, but like he said "Camping World has little to no competition. They own it all pretty much. They are rolling in money and control the market. They don't care how messed up stuff is because where else are you going to go?" Sadly, he's about right. Although, as far as parts and stuff are concerned, I am so dissatisfied all the way around with CW, I shop on Amazon and rvupgradestore.com. The latter usually has the CW prices matched or beaten and their shipping is much better. Quicker shipping and much, MUCH better packaged. |
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Post by Edd505 on Jun 11, 2018 21:44:24 GMT -5
There goes the neighborhood, CW repairs have a bad reputation. You would think with all the complaints Marcus Lemonis would do something about it. My Father-in-law knows the guy. Not like that has any bearing, but like he said "Camping World has little to know competition. They own it all pretty much. They are rolling in money and control the market. They don't care how messed up stuff is because where else are you going to go?" Sadly, he's about right. Although, as far as parts and stuff are concerned, I am so dissatisfied all the way around with CW, I shop on Amazon and rvupgradestore.com. The latter usually has the CW prices matched or beaten and their shipping is much better. Quicker shipping and much, MUCH better packaged. Add eTrailer to the list. Ordered a new hitch Friday evening, setting on my porch Wednesday evening - free shipping. |
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Post by doublewa on Jun 12, 2018 9:06:26 GMT -5
My Father-in-law knows the guy. Not like that has any bearing, but like he said "Camping World has little to no competition. They own it all pretty much. They are rolling in money and control the market. They don't care how messed up stuff is because where else are you going to go?" Sadly, he's about right. Although, as far as parts and stuff are concerned, I am so dissatisfied all the way around with CW, I shop on Amazon and rvupgradestore.com. The latter usually has the CW prices matched or beaten and their shipping is much better. Quicker shipping and much, MUCH better packaged. Add eTrailer to the list. Ordered a new hitch Friday evening, setting on my porch Wednesday evening - free shipping. I've had good luck with etrailer as well, although I only order from them once. I broke my Furrion backup camera power cord and they were the only ones who had a replacement. It was only $13, but they were out of stock. They called me up front after I placed my order and told me that it would be 3 weeks. It arrived (in good packaging) in 2 weeks. I'll definitely use them again. Perhaps someone should start a Good & Bad RV Accessory Store thread  |
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Post by mudmaker on Jun 14, 2018 20:08:55 GMT -5
Ketelsen Campers, Colorado -BADSales was a joke, financing was SLOOOOW, service is so backed up they cant figure anything out and never call back. Will never buy again from them - sad! Preaching to the choir. Stopped by there to see if they had any MaxxAir FanMates. They wanted to charge me $220 for two of them! They are a part of Camping World and when I mentioned they were on sale for $60 on Camping World's website, the chick behind the counter replied with "Well I dunno how they can sell them so cheap. Looks like you'll have to buy your vent covers there" The Ketelsen that owned the dealership just sold out last year. He is from Iowa originally and I go to the dealer here that his dad started and his brother now runs. His brother, Gary told me right when they sold and he was obviously upset about their decision. But the brother said he didn’t have any family members that were interested in taking over and wanted to retire. I thought their concentration was a little more on truck campers and fold downs and Gary agreed that they were in a good market for those. All that said, I do buy most units at Ketelsen RV in Hiawatha, IA. I feel that I’m a little more on scene than most and really dislike when starting negotiations that if feels like we are beginning again without keeping previous history in mind. Hey, I’ve bought four units myself from you in the past seven years, and I think I’ve proven I’ll be back. Service is a dept that I make clear that I want to be hands on to the point that they have banned me from looking over their shoulder cause apparently they don’t like being corrected for doing things improperly. I’ve paid a lot for this darn thing and I’m not gonna let things get done willy nilly. In fact I had to call and make an appt today for the front hyd. jacks that are drifting. Factory said a dealer had to test things. Couldn’t just let me do it. Lippert pretty much repeated that. I don’t like to have to drive 120 miles round trip in the hopes that it is done right though. (Facory rep said I could take it to someone closer and I offered up the suggestion of taking it to HWH. It’s only a couple miles from me! She didn’t see the same humor in that though. Don’t know why...) |
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daycruiser
Newbie RV’er
Not really a newbie, over 40 years RVing, owned all classes of RV at one time or another.
Posts: 5
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Post by daycruiser on Jun 27, 2018 9:00:38 GMT -5
Unlike others in this post, our buying experience (almost 3 years ago) went very well. We bought from River City Recreation in Sherwood Arkansas. What little warranty work I had to have done was done to my satisfaction. Having said that, I recently saw that River City Recreation was just bought out by Camping World. Which seems strange because there is a Camping World within 15 miles of River City. There goes the neighborhood, CW repairs have a bad reputation. You would think with all the complaints Marcus Lemonis would do something about it. Marcus Lemonis is the problem. |
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Post by hihosilver on Jul 2, 2018 0:09:40 GMT -5
GOOD - RV Travel World of Sacrmento, CA. So far so GOOD! In March of 2018, the sales person, Billy, did a good job of showing us the features of the 2018 241RLK we were interested in. We purchased a unit at show that was "exactly like" the one at the Show. After looking at their inventory on line I discovered there were some differences but they made the changes needed to make them the same. Swapped out the jackknife sofa for the sleeper sofa and ordered the wind sensor for the awning. They made it right with no argument. We found a few issues at the PDI and they fixed what they could on the spot. They had to order an awning wind sensor and a J Bar for the right side rear which would be shipped to them. They wrote a warranty work order. In the mean time they closed their Sacramento location and opened two new locations, Rancho Cordova, Ca and Roseville, CA. This caused some delay as the part was shipped to Sacramento which was closing and had to be rerouted to the Roseville location. once they has the part in hand a repair visit was scheduled. Dropped the unit at 9:00 AM on Tuesday and I received a call that the four items I had requested were done and it was ready for pickup on Thursday. They had replaced 2 sections of J bar on the right side, determined that the under stair light was incorrectly wired to the hot side of a switch in the forward storage compartment and corrected, and removed and reinstalled/ resealed the screw cover trim around the entry door.
Based on their performance, I would recommend them to anyone in the Sacramento Area.
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Post by Chuck on Jul 3, 2018 10:28:25 GMT -5
Thank you hihosilver It's good to hear that there are still good dealers around that are willing to go the extra Mile  Safe travels an happy camping Chuck |
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Post by davidw on Jul 17, 2018 14:18:01 GMT -5
GREAT
Parkplace RV in London, KY
Go and visit the Parkplace Girls. Excellent Customer Service. |
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bluegrass
Seasonal RV’er
2019 1500Durango 259rdd
Posts: 177
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Post by bluegrass on Jul 27, 2018 21:12:49 GMT -5
Just picked up our 2019 Durango 1500 259rdd. Ordered it through Hartville RV in Hartville, Ohio. We could not have asked for a better experience. Our salesperson was superb. She was always keeping us informed as to the progress of the build and delivered on time so we can take the new KZ to the rally. Today was a long day getting the new hitch installed, orientation, and just talking to the employee. Everyone was extremely knowledgable, friendly, and more than willing to explain everything to us and answer our questions. They even gave us a ride to and from a local restaurant for lunch while the hitch was being installed. I repeat, we could not have asked for a better experience...Hartville RV and employees are top-notch....great!
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Post by rvdude on Jul 27, 2018 21:15:05 GMT -5
Great! Glad you got it in time for the rally and had a great experience in the purchase... see you there!
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Post by Chuck on Jul 27, 2018 22:14:07 GMT -5
Great News !!!! See you at the Rally with your new 5th wheel Safe Travels Chuck |
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marlee
Weekender RV’er
Posts: 85 
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Post by marlee on Aug 15, 2018 10:10:20 GMT -5
Ditto Terry Vaughn on the good ones. I think. We were going to buy a new trailer from them in Houston. Really liked the salesman. He made good suggestions on options but wasn't pushy. Then the hurricane hit while we were trying to decide between two trailers and the salesman I was dealing with mentioned that they would be selling fast now because Houston people needed to find a place to live. It may have been a selling ploy, but maybe not. Either way, we decided that he was right and Houston people needed trailers a lot worse than we did. One day I hope we can go get the kind of trailer we wanted then, but we've dug in for the time being.
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Post by Edd505 on Aug 15, 2018 15:43:42 GMT -5
The good or should I say Great!! KZ factory, techs are knowledgeable and go out of their way to fix problems. Kudos to KZ they pulled most of the techs for the rally and left a skeleton crew behind. They fixed every issue big & small for me. They went over every unit at the rally top to bottom. Excellent job KZ!!!!
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Post by Chuck on Aug 16, 2018 10:42:00 GMT -5
I agree with Edd505 150% Kz an LCI as I stated in another post were like ant's crawling over an under every trailer at the Kz rally no matter if they were old or new, they spayed slide outs, inspected roofs an re-sealed or sealed where needed an fixed awnings ... Trailers that were under under warrant got stoves replace, slide repaired, lights replaced an other things that were not on the list to be repaired, it didn't matter, if it needed fixed or saw it needed to be replaced it was ... Again a as Ronc an I have stated after last years rally if you were not a Kz believer you will be after one of these national rally's an visiting with the Kz management, staff an Techs at Kz ... Like many others I am a Kz owner for life, they stand behind their product from what I have experienced an saw 200% an if you do not believe it ask the forty eight owners that were at the rally an the twenty owners that were at the 2017 an 2013 rally's who returned to this rally
Safe Travels
Chuck
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