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Post by kathyed on Jul 8, 2018 18:06:41 GMT -5
We have a 2018 384 RLT that we've owned for about 2 months. I know when you buy a new unit you shouldn't be surprised with a few things going wrong or needing fixed. However, with the amount of money these cost it should be a minimum amount of 'tweaks'. So far we've had to replace the microwave. It looked pretty but couldn't heat water. The shower drain wasn't screwed on tight so we had water in the garage area. Got that fixed. The bedroom floor apparently wasn't screwed down so it squeaks - got that temporary fixed (crowbar as a wedge). That is on the list for a major fix. The awnings stopped working before we even left the dealer - they fixed that. One of our recliners' back doesn't sit correctly, you are always leaning slightly forward. The dealer said they ordered the part to fix it. We've been waiting for 2 months on that.
The latest is the motor on one of the awnings stopped working. The dealer has a new one ordered - hope to get it fixed next week. Solera really didn't think their design through on these arms. They are set up to fail with the way the water can easily get into their units. Hopefully they will get that figured out and come up with a permanent solution.
Also, we have mystery water that will leak out of the back corner where the dishwasher sits. It isn't all the time and there isn't a whole lot but there shouldn't be any. I thought it had to be the dishwasher and looked under it and the floor is dry. Looked under the sink - it is dry. I felt all the water lines and drains - they are dry. Any suggestions on where this water could possibly be coming from? Has anyone else seen this happen? It appears to be under the back brace that sits on the floor. As I said, the floor is dry under the dishwasher and the sink.
We really like the camper overall, but starting to get a little frustrated. I will say the dealer we brought the unit from is close and they have been very responsive to our needs.
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Post by rvdude on Jul 8, 2018 20:10:11 GMT -5
Sorry to hear you are having that many problems with the trailer. As with anything that is built on an assembly line, there will be some problems. I'm glad your dealer is taking care of those things for you. And I agree with you on the awnings... it is a really stupid design. I just hope that the recall parts take care of the problems. I am hoping to get my recall parts installed on Wednesday this week. Don't get too frustrated... you have a nice trailer and things will be a lot better once you get the kinks worked out.
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Post by laknox on Jul 9, 2018 10:31:33 GMT -5
Sorry to hear you are having that many problems with the trailer. As with anything that is built on an assembly line, there will be some problems. I'm glad your dealer is taking care of those things for you. And I agree with you on the awnings... it is a really stupid design. I just hope that the recall parts take care of the problems. I am hoping to get my recall parts installed on Wednesday this week. Don't get too frustrated... you have a nice trailer and things will be a lot better once you get the kinks worked out. Cr@p. That's an excuse, not just for KZ, but the entire RV industry. 99.9% of cars are built on assembly lines and have almost no significant problems, especially during warranty, and the percentage of those that do are far, far lower than the RV industry. I will continue to say that until the RV industry gets off the pay-per-piece wage scale, RVs will continue to have serious quality issues. Lyle |
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Post by lynnmor on Jul 9, 2018 10:46:08 GMT -5
Actually there is not much of an assembly line. You might envision that the RV goes down a line with each station having people with the skills to do a particular operation, like water, electric, appliances and cabinets, but you will find that it moves little and is built like a fire drill.
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Post by kathyed on Jul 9, 2018 12:32:50 GMT -5
Any ideas on the mystery water?
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Post by lynnmor on Jul 9, 2018 13:07:55 GMT -5
Just guessing, but there needs to be a trap and/or vent for the dishwasher drain, so my guess it is that system. I know don't what they used, here is one possibility: link |
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Post by kathyed on Jul 9, 2018 15:29:43 GMT -5
I saw the vent and it is dry.
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Post by Chuck on Jul 10, 2018 13:20:36 GMT -5
kathyed I had to sort of laugh when I found out that on our 384 the dishwasher was held in by two screws attached to a small board under the counter ... We reinforced this board with metal "L" brackets on each side, we also attached "L" brackets on the floor inside the legs either side of the dishwasher for better support, I suppose it wasn't needed but it gave me peace of mind  Check around the base of the fosset an under the counter, there have been reports of these leaking an also coming apart, as well check the connections on the drain lines, they may seem dry at times but leak a little every so often an then become dry ... During our PDI I had the Tech go thought an tighten all fittings while i watched to make sure they were tight, no leaks so far, but I have again checked them this year again, sort of preventive maintenance ...
I still think after a year our 384 is well built, but as stated before it is a mobile earthquake rolling down the road an things come loose, thing break at times ...
I know that Lippert has done away with peace work an now are paying hourly along with a few other MFG in the trailer industry... I'm pretty sure Kz is still paying for peace work but when visiting the factory I only saw may a dozen 5th wheels being put together within that plant unlike pictures of tours at a Coachmen plant were you see thirty or more trailers being put together in one plant on a assembly line an i know they pay peace rate ...
Again a good PDI should catch most things, but we all miss things an overlook things even thought most all us try harder to make sure we have a great product once we drive off the lot with our new home away from home
Safe travels
Chuck
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Post by nvguy on Jul 11, 2018 0:11:31 GMT -5
In regard to the water leak. Kinda a long shot here, but it doesn't sound like it's coming from the interior supply or drain, as you have checked them, and you said The floor in the interior has been dry.
I assume are you seeing water drip from the exterior of the coach in the back corner. When does it do this? Are you running the A/C? It's possible condensation from the A/C is getting under the corner molding up on the roof and running down the interior of the molding under the plastic screw cap or in the wall at the corner seam.
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Post by Chuck on Jul 12, 2018 11:03:59 GMT -5
nvguy The leak they have is in the corner of the counter where the dishwasher sits that why I stated to check the fosset an drain lines... But thinking about it, if they are using the dish washer the leak could come from the drain hose of the dishwasher itself ... I think I would check the drain hose on the bottom of the dish washer to make sure it is clamped tight ... There is a cutoff valve under the sink next to the wall of the dishwasher, I would turn the valve off an see if the water leak goes away, thus you narrow it down to either the dishwasher or the drain hose from the dishwasher, I'm incline to think it is the drain hose not tight ... We never use our dishwasher so I can't say we have ever had a leak, I'm the dish washer LOL Safe Travels Chuck ever had a leak, th |
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Post by kathyed on Jul 13, 2018 9:08:18 GMT -5
Actually -- the first time I saw the leak I hadn't even ran water in the dishwasher or the sink. First thing I thought of was it had to be the water line behind the dishwasher or maybe the sink faucet had leaked. However, I then realized they hadn't been ran in a week and was bone dry. I'm pretty sure it isn't the air conditioner because the water leak (which probably should be more described as a stream of water) is coming out from under the corner of the island itself. It looks like it is under the brace on the backside of the counter where it sits on the floor. It isn't often so that makes me think it may be a slow leak and is pooling under the frame. Maybe it is the faucet after all. I have let our dealer's repair technician know and he was going to check it out when he comes and fixes our awning motor, hopefully the recliner back and the bathroom door latch. They have a mobile repair trailer and it has been a godsend they come to us on these matters and we don't have to take the camper in to them. Thanks for all the ideas! PS - I do use the dishwasher and it a fantastic time saver for me. I would rather be out and doing other things then the dishes! |
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Post by Chuck on Jul 13, 2018 11:13:09 GMT -5
kathyed Please remember that the dishwasher always has water going to it even thought you are not using it, unless you shut off the valve going to such you will always have water in it Chuck |
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Post by nvguy on Jul 15, 2018 0:12:40 GMT -5
OK, now I understand, (and feel like an idiot) when you said bracket, I thought you were talking about exterior. You could be on track thinking the water is pooling, then running out.
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Post by Chuck on Jul 15, 2018 9:42:19 GMT -5
OK, now I understand, (and feel like an idiot) when you said bracket, I thought you were talking about exterior. You could be on track thinking the water is pooling, then running out. LOL, no don't feel bad, I've made more than one comment to find out I was 180 percent in the wrong direction 
I'm still thinking drain hose even thought the dishwasher hasn't been run do to the fact it's in the corner under the counter If it was the fosset I would think you would see the water more directly under the fosset, but saying such with the trailer moving around from point A to point B the water may tend to go toward the back ...
But again thinking about such, I recall a statement were they have a mobile tech coming to them, so I may be all wet when stating about the trailer moving from point A to B Ugh !!!
Chuck
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Post by kathyed on Jul 16, 2018 10:33:30 GMT -5
OK, now I understand, (and feel like an idiot) when you said bracket, I thought you were talking about exterior. You could be on track thinking the water is pooling, then running out. LOL, no don't feel bad, I've made more than one comment to find out I was 180 percent in the wrong direction
I'm still thinking drain hose even thought the dishwasher hasn't been run do to the fact it's in the corner under the counter If it was the fosset I would think you would see the water more directly under the fosset, but saying such with the trailer moving around from point A to point B the water may tend to go toward the back ...
But again thinking about such, I recall a statement were they have a mobile tech coming to them, so I may be all wet when stating about the trailer moving from point A to B Ugh !!!
Chuck
hahaha - I saw what you did there. "All wet". Anyway, you are correct, the camper is stationery. It doesn't move. The only movement that has happened is the slides coming in and out. That may jar the water out from underneath. We will see what the technician finds (if anything).
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Post by Chuck on Jul 17, 2018 1:09:56 GMT -5
Ok Kathy
New Flash dit da dit da dit da dit clang clang clang DW stated she was revealing me as the chief dish an bottle washer, she wants to start using the dishwasher the next few months while we are headed East an West again this year 
So watch out for the trail of soap suds on I-90 an I-94 Starting Wednesday 
Almost on the Road again coming to a town near you soon the Chuck an Hildi road show 
Chuck
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Post by Chuck on Jul 20, 2018 16:41:56 GMT -5
Sooooooooooooooooooooooooooooooooooooooooooo kathyed We have not heard where the leak is coming from LOL I'm loosing sleep over this, dreamed that all I see when running our dishwasher is water everywhere an soap suds filling the trailer up an me in my dive suit trying to fine the shut off value under the sink to turn things off an stop the flow Ugh 
Chuck
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Post by kathyed on Jul 29, 2018 16:37:14 GMT -5
Wellllll.... they haven't found anything. The tech took off the back panels off the island and couldn't find anything at all. I was told to call them next time I see the water and perhaps the technician can figure it out. Good news, it isn't the dishwasher.  |
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Post by rvdude on Jul 29, 2018 20:42:50 GMT -5
I hate those problems that don't show up when you finally get the technician to look at it.
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Post by rtreptow7 on Aug 1, 2018 15:28:41 GMT -5
regarding the solera smart arms..... I have Durango fifth wheel with 2 solera smart arm controllers. Both have failed due to water intrusion. I received the recall and had the new updated module installed. I don't see how the new module is going to prevent the problem from happening again? Water runs down the wires into the connector and the pins on the controller and connector corrode and eventually break off. One of my smart arms had 2 pins that were corroded off and the other had 4 pins corroded completely off. One of the wiring harnesses itself has lots of corrosion in it too. I'm not confident in this fix. I see the water will continue to get into this connection and cause corrosion leading to problems. I certainly will be keeping a very close eye on these controllers and removing them occasionally to inspect for any water intrusion. I don't think my dealer has confidence in this "fix" presented by Lippert either. They did use lots of dialectic grease too in the connector to help?
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