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Post by welovedisney on Jul 14, 2017 14:17:32 GMT -5
We have had this problem since day one.. its been to the dealership (Parkview RV) many times under warranty,, they straighten it out and its back again,, flexing some.. I've tried many, many times with no reply.. we are of course out of warranty now and its still happening...    |
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Post by lynnmor on Jul 14, 2017 15:43:48 GMT -5
There will always be a bit of flex, but you need to determine if yours is excessive. Push up hard under the corners while someone watches the problem areas. With the aid of a straight edge and a camera you could document the issue. Perhaps others on here, with similar models, could use your test to see if theirs exhibits the same movement.
Most likely you have a Lippert frame and they have a history of problems in the front. Unless the trailer is opened up to expose the framework, the dealer will only put the caulk band-aid on the cancer. What repairs did the dealer claim to do thus far?
Is there any chance the trailer hit the truck?
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Post by welovedisney on Jul 14, 2017 19:57:55 GMT -5
I've tightened up the screws but still get some movement when lowering and raising the 5er. its not much, but its there,, everytime i took it to the dealer they would straighten the decal and caulk,, it was never correctly fixed as far as I'm concerned,, just the trim seems to move... the fiberglass stays put and does not move,, I realize there may be some flex from turns and bumps in the road, ect,, but does anyone else have this happening? I've both called KZ and emailed pics, but get no reply,, I've talked to customer service but cant get anywhere with them as far as is it a potential problem... I would like to talk to someone higher up the chain of command,, and am willing to take it to the factory if needed (750 miles each way).. Wish I could get to the rally but cant make it this year
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Post by Chuck on Jul 15, 2017 10:24:26 GMT -5
welovedisney
The Rally would have been the perfect place to have them look at it an ask the questions since there
will be tours at the factory and also Kz techs on site to do minor repairs an answer questions...
After I had problems getting in to my selling dealer I called Kz customer service and they we very
helpful directing me to the proper place, but mine problem was a appliance an not the rig itself ...
I know it's more than likely a pain in the backside an money out of your pocket but you might want
to fine a really good RV repair shop an have them look at your rig, take pictures if they have to
take it apart, then take it to you selling dealer 1st, don't mess with the service department go to
the dealer owner and make sure he or she understands that your rig was not fixed properly by them
or someone who knows what they are doing....
No response from them, then send pictures to Kz, if no response go to Thor ... Make sure they all
know you are posting this on a number of RV web pages all over the internet.
Chuck & Hildi out an about
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Post by welovedisney on Jul 17, 2017 7:11:55 GMT -5
There will always be a bit of flex, but you need to determine if yours is excessive. Push up hard under the corners while someone watches the problem areas. With the aid of a straight edge and a camera you could document the issue. Perhaps others on here, with similar models, could use your test to see if theirs exhibits the same movement. Most likely you have a Lippert frame and they have a history of problems in the front. Unless the trailer is opened up to expose the framework, the dealer will only put the caulk band-aid on the cancer. What repairs did the dealer claim to do thus far? Is there any chance the trailer hit the truck? |
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Post by welovedisney on Jul 17, 2017 7:13:58 GMT -5
the dealer (Parkview RV, Smyrna Delaware) put caulk on it and that was that,, I have it documented just about every time they got it back...
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Post by lynnmor on Jul 17, 2017 7:52:31 GMT -5
Do a search for YouTube videos using a variety of words like; Lippert, frame, flex, cracks, broken, fifth wheel, welds. There are a number of videos, some better than others, that will give you more insight into the issue. Until the area is opened so that a good visual inspection can be done, nothing is going to change.
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Post by Chuck on Jul 17, 2017 10:35:22 GMT -5
There was a gentleman over on the Montana Site that something similar to what you have, they sent his back to and had to redo the front section of his Montana. Seems there was some bad welds and missing wood peaces missing that the walls were suppose to be attached to ... The great thing about his problem was that the dealer worked with him to get his repaired, the bad thing was yjay it took a year to do so... He as well as one other OP was also posting over on the Good Sam reflector about the same problem, so you see it's not only yours but other bands with similar problems ... As I said before, now if I were you and I am not of course I would be finding a really good RV repair shop an have them look at your trailer, document everything, take pictures, then take these to the dealer who repaired the trailer and show them it was not repaired correctly an you want them to fit the bill for the work done on your trailer done the correct way ... All said an done I'd also send Kz a letter with pictures and a well formed letter stating what the dealer didn't do to correct your problem. You may or may not get your money back from either, but at least you know that your trailer is repaired correctly ... again this is why I started a post on this web site in (General topics) about good and bad dealers about their sales an service, it's not about bitching it's about letting others know in short form the service you received  |
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Post by welovedisney on Jul 25, 2017 6:27:41 GMT -5
where is the post about good and not so good dealerships? Ive had this problem almost since day 1. I have tried to contact KZ via email with pictures and emails to and from my dealership and get No reply. I will fore sure try to make the rally next year, but till then I feel obligated to show people what is going on with my RV if asked about the dealership and KZ's products. then let them make their own decision.
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Post by jetzen on Jul 25, 2017 7:23:50 GMT -5
There will always be a bit of flex, but you need to determine if yours is excessive. Push up hard under the corners while someone watches the problem areas. With the aid of a straight edge and a camera you could document the issue. Perhaps others on here, with similar models, could use your test to see if theirs exhibits the same movement. Most likely you have a Lippert frame and they have a history of problems in the front. Unless the trailer is opened up to expose the framework, the dealer will only put the caulk band-aid on the cancer. What repairs did the dealer claim to do thus far? Is there any chance the trailer hit the truck? I'm kinda with you on this one, while the photo quality is poor the nose of the trailer looks like it is setting extremely close to the truck bed rails. Wondering if the trailer isn't bouncing off the truck on uneven roads, like some of the elevated RR crossings we have here in Ohio.
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Post by Chuck on Jul 25, 2017 9:34:49 GMT -5
Wow your right jetzen welovedisney, How much room is there between your bed rails and the trailer when sitting level, ours is over 6 inches away an looking at the pictures now closely it looks like 3 inches or less, of course pictures can be deceiving from the angle you take them  Can yu give us a measurement of truck/bed rail to 5th wheel still looking for answers for you. Also if it to close I would have thought that the dealer would have said something to you when it was in for repair Ugh The post on Good and Bad dealers is just below this thread in the same folder Safe Travels Chuck and Hildi out and about in MO. |
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Post by welovedisney on Jul 26, 2017 6:08:18 GMT -5
I have a good 5 inches of clearance between the bed rails and the RV..
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Post by Chuck on Jul 26, 2017 9:23:51 GMT -5
Thank you for the measurement Just one more thing to eliminate on our quest to see what the problem may be thus possibly solving such Safe Travels Chuck and Hildi out and about in MO. |
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Post by Chuck on Jul 26, 2017 9:33:32 GMT -5
where is the post about good and not so good dealerships? Ive had this problem almost since day 1. I have tried to contact KZ via email with pictures and emails to and from my dealership and get No reply. I will fore sure try to make the rally next year, but till then I feel obligated to show people what is going on with my RV if asked about the dealership and KZ's products. then let them make their own decision. I was work when I said it was just below this thread, here is were it is welovedisney kzfamilyforum.com/thread/1623/good-bad-dealers |
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Post by ronc on Aug 29, 2017 18:54:43 GMT -5
I have a good 5 inches of clearance between the bed rails and the RV.. I'm late to the party but if I may, I'll add my $.02, which is only worth $.01 ... maybe. At any rate, what I have heard, is the minimum clearance (bottom of fifth wheel to truck bed rails) should be 6" and more is better. There will be marks on the bottom of the end cap if it has hit the truck bed rails. There are ways to fix too little clearance ... adjustment of the pin box, some hitches can be adjusted, another way is to "flip" the axles so that they ride below the spring rather than above them. FWIW, I have 7" of clearance. |
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Post by ronc on Oct 2, 2017 20:32:25 GMT -5
I have about 1/8” of flex that happens when the 5er is hooked up. While it is a little concerning, it doesn’t seem excessive and it also seems reasonable that there would be a bit of flex when a load is applied to a mild steel structure. If it were too stiff it would be “brittle” and any failure would be catastrophic as opposed to a slight amount of flexing. It is just one of those things that make you go hummm? This is one of the ways that mild steel handles stress, it flexes instead of breaking. I hesitate to say this is “normal”, but to me I think this is a bit of “by design” flexing.
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Post by welovedisney on Oct 3, 2017 8:31:03 GMT -5
I'm having it looked at (along with a few other things) in December after the camping season is pretty much over for us... There are a few issues that were either not addressed by the selling dealership, or should I say not addressed correctly... On another note, I'm looking forward to trying to make the rally this year... I talked to some people at KZ, they are looking forward to seeing everyone again... sounds like fun...
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Post by ronc on Oct 3, 2017 17:24:48 GMT -5
I'm having it looked at (along with a few other things) in December after the camping season is pretty much over for us... There are a few issues that were either not addressed by the selling dealership, or should I say not addressed correctly... On another note, I'm looking forward to trying to make the rally this year... I talked to some people at KZ, they are looking forward to seeing everyone again... sounds like fun... You will like the level of attention the factory gives us when at the rally ... the service was spectacular ... and that's not an exaggeration. |
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Post by welovedisney on Oct 4, 2017 7:01:35 GMT -5
I'm having it looked at (along with a few other things) in December after the camping season is pretty much over for us... There are a few issues that were either not addressed by the selling dealership, or should I say not addressed correctly... On another note, I'm looking forward to trying to make the rally this year... I talked to some people at KZ, they are looking forward to seeing everyone again... sounds like fun... You will like the level of attention the factory gives us when at the rally ... the service was spectacular ... and that's not an exaggeration. just need some dates for next year so I can block that time out from work,,, anyone else from the Delaware area thinking of going? |
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Post by rvdude on Oct 5, 2017 0:23:35 GMT -5
Dates still being worked on with KZ.
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