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Post by vagov on Oct 27, 2014 5:08:58 GMT -5
After taking my new escape 196s out for its virgin run last weekend. I noticed a air bubble in the floor by the bunks and fridge. Noe it has been sitting at dealer for over ta week. The shop said. They tried putting. Pin hole in it and heT shrinking it. But not luck. Feels that since the floor comes without being actually glued down completly. This occured while installing the furniture. They may try removing the bunks and fridge to try pushing air bubble out. Or replace the whole peice of vinal flooring. They are waiting on a response. By kz now. I was told. I hope it get done soon. Was hoping on one more trip before winterization. But. Time is not on my side. Worried about it getting too cold here in NW PA. Plus need to store in indoor mines. Soon
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Post by vagov on Oct 31, 2014 16:48:12 GMT -5
just got a call from dealer, after they had it for 10 days, said all repairs are done, stopped by since i was working in the area, to take a quick look, the air bubble is better, but still there, im just getting frustrated with this dealer, seems like they are hem hauling . he said since the floor is actually not entirely glued down, it is the best they could do. i told them my concern about possiblly ripping, especially with my dogs nails, he said if that would occur, they would addrerss that at the time, and all repairs are documented as to date. im not a real happy camper as far as there customer service goes, but at this point, i feel like taking the trailer, and having it serviced elsewhere from now on, probally wont recommemd this dealer to anyone in the future.
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Post by lynnmor on Oct 31, 2014 16:56:58 GMT -5
I would consult a local professional flooring installer and get a quote. Then call KZ customer service to bypass the dealer. My dealer was useless, but there are/was good folks at the factory.
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Post by vagov on Oct 31, 2014 18:27:40 GMT -5
I am taking a ride back to dealership tomorrow to take a better look, it was almost dark and raining, and close to closing time. plus i had the company truck and not my tv to bring home. the WIFE is comming along also, if she aint happy nobody will be!!!! as i stated before they said thats the best they could do with it, but i feel its more like thats all they are willing to try, not wanting to spend anymore time on it.
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Post by vagov on Nov 1, 2014 12:03:03 GMT -5
Just got home from dealership and after actually seeing the floor in the daylight. It looks better. The air bubble is still there however alot smaller and 99percent better. When you walk on it it flexes. Just a bit. But shouldnt get worse. So im happier! plus they gave me A small monitary. Gift card to use for future rv parts. For my hassle. Going to use it towards. New roof vent covers i think in the spring
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