Factory visit for camber repair.

During the 2023 rally when Darin was inspecting our 2018 Gold 366, I was asking Darin about paying KZ to replace my slide seals.  Also my main concern was a crack in the fiberglass between the corner of the slide toward the top of rig.  Darin told me the camber was out and we would have to bring it in to the factory for the repair.  Sounded expensive to me so I asked for estimated cost.  Darin said my skin in the game would be to get the rig back to them in the fall.  He instructed me to call Cindy with customer service.  That was the only bump in the road.  After several attempts I finally got her to respond and the appointment was set.  We delivered the rig in mid October.  That’s when we met Eric in customer service.  I mentioned several other things we would like to pay them to repair.  Under belly of nose was damaged where I dropped it on my truck.  I know stupid but it happened.  One of the large shades had come loose on the trip back up, several shelf’s in pantry loose.  And all the slide seals changed.
 
I also need to mention that I was the second owner of this rig.  It is a 2018 and we bought it in 2018 but it was slightly used.

Darin explained that Lippert would come over remove the wheels and axels, straighten the camber and then KZ would do all the repairs.  Repair the fiberglass siding, and all the other issues.  we picked it up this week.  All the repairs done at NO charge.  You cannot tell where they did the fiberglass repair on the side.  Everything repaired.  We couldn’t be happier.  

Added bonus, Shipshewana was decorated for Christmas and absolutely beautiful and I’m not much impressed with Christmas lights but they had the whole place lit up.