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bobnmonica
Seasonal RV’er
2020 GMC Diesel Denali Dully, Durango Gold MBQ 382
Posts: 101
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Post by bobnmonica on Jun 26, 2022 22:31:08 GMT -5
Please understand, we love our 382, it’s just the prospect of the cost of driving from Fairbanks to Indiana, home to Las Vegas and then back and then home, we are talking 10000 miles.
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Post by lynnmor on Jun 27, 2022 2:56:59 GMT -5
Still under warranty? What does KZ have to say about it?
Is there a boat repair place that would be willing to make the repair?
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Post by wahoo on Jun 27, 2022 15:03:30 GMT -5
Couple of thoughts: The fuel expense of traveling to the factory may be greater than getting repaired "locally" unless there are other reasons for the trip. I would think the factory would consider same.
That said, those cracks were caused by something and the cause should be found and fixed before repairing the fiberglass. Hoping for a good resolution for you!
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Post by Chuck on Jun 30, 2022 7:55:43 GMT -5
I'm with lynnmor, call Kz Customer service an get on record right away, keep on them even if you have to call then
every day ...
Make sure when you call you have your serial/vin number of your trailer, get the name of the person your talking to
if need be ask to talk to service manager or ask to be sent to a dealer so they can take pictures as well ....
Chuck
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Post by gwinger on Jul 25, 2022 9:50:02 GMT -5
I'm with lynnmor, call Kz Customer service an get on record right away, keep on them even if you have to call then every day ... Make sure when you call you have your serial/vin number of your trailer, get the name of the person your talking to if need be ask to talk to service manager or ask to be sent to a dealer so they can take pictures as well .... Chuck And send them dated pictures! |
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bobnmonica
Seasonal RV’er
2020 GMC Diesel Denali Dully, Durango Gold MBQ 382
Posts: 101
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Post by bobnmonica on Aug 4, 2022 15:52:48 GMT -5
Still under warranty? What does KZ have to say about it? Is there a boat repair place that would be willing to make the repair? Yes and KZ and the dealer have been notified, the crack was caused by something. Not all but a lot of the issue is the cost of driving to Indiana from Alaska and then home to Las Vegas and back and forth again. |
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Post by laknox on Aug 30, 2022 13:22:20 GMT -5
Still under warranty? What does KZ have to say about it? Is there a boat repair place that would be willing to make the repair? Yes and KZ and the dealer have been notified, the crack was caused by something. Not all but a lot of the issue is the cost of driving to Indiana from Alaska and then home to Las Vegas and back and forth again. Something, under the skin, broke, that's for sure. A lot of these I've read about seem to have a common thread of screws shearing off in the frame, or =missing= the frame entirely, giving no support to the slide and the sidewall. The =side= needs to come off! :-( Please keep us posted. Lyle |
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rvtravels
Weekender RV’er
Sportmen classic 180QB.
Posts: 83
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Post by rvtravels on Aug 30, 2022 15:41:37 GMT -5
KZ is pretty useless as far as warranty repairs go. Fit it at your own cost, send everything to KZ. You will likely never hear back from them, but you can get on with your life and RVing.
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bobnmonica
Seasonal RV’er
2020 GMC Diesel Denali Dully, Durango Gold MBQ 382
Posts: 101
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Post by bobnmonica on Dec 16, 2022 23:16:10 GMT -5
Our baby is at the factory being repaired, so far so good.
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Post by laknox on Dec 19, 2022 9:25:42 GMT -5
Our baby is at the factory being repaired, so far so good. Awesome! Is KZ doing anything for you for lodging or covering your expenses home and back again? Am I stupid for even asking that? Lyle |
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rvtravels
Weekender RV’er
Sportmen classic 180QB.
Posts: 83
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Post by rvtravels on Feb 26, 2023 18:56:49 GMT -5
Isn't it sad,you pay good money for the trailer and expect to get a quality product. In the end you have a patched up item and told to just live with it and .... to add insult to injury you are out even more money.🤯
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Post by Edd505 on Feb 26, 2023 22:32:00 GMT -5
Isn't it sad,you pay good money for the trailer and expect to get a quality product. In the end you have a patched up item and told to just live with it and .... to add insult to injury you are out even more money.🤯 aly they could have found a reason not to cover it, you took it to Alaska and you know they have bad roads so you must have hit a hole or something. Be happy they stepped up and did whatthey di and that they didn't blow you off, an attorney would have cost way more if you had to go that route. |
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Post by mtcowgirl on Mar 18, 2023 10:23:24 GMT -5
I wouldn’t blame the roads in Alaska. We traveled to Alaska too and we found the worst roads were in Iowa,Illinois and Indiana!!
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