Post by gwinger on Sept 11, 2021 9:28:54 GMT -5
I have a 2018 270thle that has the 20 foot Solera Smart arm awning with the 63 inch mounting brackets. I am trying to get the exact model number for this awning. KZ customer support has been worthless. First they told according to my VIN my unit had a Carefree awning. I actually sent pictures of the awning to them and was told their records were WRONG.
They then sent me model numbers, who knows where they got them, for a awning that was not a Smart Arm. Again they said their records showed that model.
Then told by KZ to contact Lippert, which I did, and gave them the number KZ supplied. These numbers did not match any Lippert Smart Arm awnings.
Lippert told me where to find the model tag, surprise, the tag was missing, must have been removed by KZ.
If anyone has the 20 foot Smart Arm, I would appreciate being contacted. Lippert said the model tag is located on mounting bracket on the drive motor side of the awning, under the plastic wire protector. This part just pops out.
The really strange part is I was sent a recall notice from KZ about a problem with my awnings control buttons. They had enough information about me owning this awning to send the recall notice, but now have no idea what awning I have. The recall listed my Vin number.
They then sent me model numbers, who knows where they got them, for a awning that was not a Smart Arm. Again they said their records showed that model.
Then told by KZ to contact Lippert, which I did, and gave them the number KZ supplied. These numbers did not match any Lippert Smart Arm awnings.
Lippert told me where to find the model tag, surprise, the tag was missing, must have been removed by KZ.
If anyone has the 20 foot Smart Arm, I would appreciate being contacted. Lippert said the model tag is located on mounting bracket on the drive motor side of the awning, under the plastic wire protector. This part just pops out.
The really strange part is I was sent a recall notice from KZ about a problem with my awnings control buttons. They had enough information about me owning this awning to send the recall notice, but now have no idea what awning I have. The recall listed my Vin number.
