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Post by shihrke on Jul 18, 2021 18:34:52 GMT -5
How many things have to be wrong with a brand new travel trailer, from day one, to consider it a “Lemon”?
Asking for a friend😳
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Post by lynnmor on Jul 18, 2021 20:50:00 GMT -5
If you buy a trailer and don't find a long list of things that are wrong or at least should be better, you are not paying attention. In other words, lemons is what we buy and then try to make them useful.
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Post by Soleman on Jul 18, 2021 20:51:59 GMT -5
That is a very arbitrary question,
If your friend really wants an answer he should be prepared to:
Fill in the blanks and document the specific issues.
List the type, number of occurrences and nature of the problems for each category.
How many times has the dealer or manufacturer attempted to repair each of the issues?
Structural?
Mechanical?
Plumbing?
Electrical?
Gas?
Exterior?
Interior?
Roof or other sources of leaks?
Appliances or fixtures?
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Post by laknox on Jul 18, 2021 22:00:12 GMT -5
That is a very arbitrary question, If your friend really wants an answer he should be prepared to: Fill in the blanks and document the specific issues. List the type, number of occurrences and nature of the problems for each category. How many times has the dealer or manufacturer attempted to repair each of the issues? Structural? Mechanical? Plumbing? Electrical? Gas? Exterior? Interior? Roof or other sources of leaks? Appliances or fixtures? Don't forget to document =everything= with pics, too! Lyle |
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Post by jfspry58 on Jul 19, 2021 14:32:29 GMT -5
What Lyle and Soleman said^^^
Jay
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Post by laknox on Jul 19, 2021 16:26:06 GMT -5
How many things have to be wrong with a brand new travel trailer, from day one, to consider it a “Lemon”? Asking for a friend😳 Also, because TTs and FWs are not vehicles, there are virtually no "lemon laws". Your only recourse is to use the Magnuson-Moss Warranty Act to make any claims against the manufacturer. I'm not sure of the details, but I've read an occasional account on various RV fora about successful claims under MMWA. IIRC, it often boils down to "loss of use or utility" and you have to document, in detail, all the problems and the "fixes" attempted. I'm sure there are others here who can correct me, but that's pretty much the basics. BTW, this is =federal= law, so supersedes State laws. Lyle |
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thc1
Newbie RV’er
Posts: 6
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Post by thc1 on Sept 28, 2021 6:48:10 GMT -5
If you buy a trailer and don't find a long list of things that are wrong or at least should be better, you are not paying attention. In other words, lemons is what we buy and then try to make them useful. Funny.....SAD but TRUE. I work in the manufacturing world as a design engineer. If my company turned out the crap that RV companies do, we wouldn't be around long! |
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Post by nvguy on Sept 30, 2021 23:22:57 GMT -5
One must temper their expectations with the price paid. Are the interior cabinets of my KZ as nice as a $300K Diesel pusher or even a $100K Redwood ? Nope. But I don't expect them to be. What I do expect is the coax cable ends to be properly installed, something KZ can't seem to get right even to this day.
Are things going to go wrong? Yes.
Do the manufacturer's screw up? You bet they do. Every product is has issues one way or another.
The RV industry expects the dealer to be the final QC check, so right or wrong, ultimately it comes down to the dealer doing a complete PDI and fixing everything they find.
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Post by laknox on Oct 4, 2021 11:37:36 GMT -5
One must temper their expectations with the price paid. Are the interior cabinets of my KZ as nice as a $300K Diesel pusher or even a $100K Redwood ? Nope. But I don't expect them to be. What I do expect is the coax cable ends to be properly installed, something KZ can't seem to get right even to this day. Are things going to go wrong? Yes. Do the manufacturer's screw up? You bet they do. Every product is has issues one way or another. The RV industry expects the dealer to be the final QC check, so right or wrong, ultimately it comes down to the dealer doing a complete PDI and fixing everything they find. While I don't expect the cabinets in a $60k rig to be as "nice" as ones in a $100k, and up, rig, I =certainly= expect the doors to stay on and even the =cabinets= to stay attached to the walls. I =expect= to be able to dump my tanks without build debris plugging the valves. I =don't= expect to see crappy build quality actually documented in an owners' manual, literally stating that seeing construction debris on the roof, under the membrane is "normal". Really??!! They're so d@mn lazy that they can't even sweep the roof off before they install the membrane and then =admit= it, in writing? I =expect= everything to f'n =work properly=, especially when brand new. Yes, I don't expect the same quality as a rig that costs 2-3-4x as much as mine, but I sure as hell expect the thing to =work= and stay together for a few years. (/rant) Lyle |
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Post by Edd505 on Oct 7, 2021 23:28:41 GMT -5
To me I expect things done wrong, and things break with use. IF I can fix with limited cost I'll fix it rather than lose months of use, use is why I bought it. I did have TV go bad under warranty and a dealer wiling to order a replacement, I did the R&R myself. If things have not changed the Gold series was built as full time so KZ can authorize mobile repair. Another option is the product itself may have a manufacture warranty, KZ had mobile repair.
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Post by laknox on Oct 8, 2021 11:09:07 GMT -5
To me I expect things done wrong, and things break with use. IF I can fix with limited cost I'll fix it rather than lose months of use, use is why I bought it. I did have TV go bad under warranty and a dealer wiling to order a replacement, I did the R&R myself. If things have not changed the Gold series was built as full time so KZ can authorize mobile repair. Another option is the product itself may have a manufacture warranty, KZ had mobile repair. And that's an indication of just how bad the RV industry is, when we fully expect things to break or not work and for it to take weeks or months before we can get repairs done under warranty. I've said it before, and I'll say it again, if Warren Buffet would tell Forest River to change their entire marketing/sales structure to mimic the automotive world, we'd all be better off. Before I bought a KZ, I called the factory and specifically asked that, because they are such a smaller mfr with fewer dealers, would it be easy to get mobile repair authorization. I was told 'yes', at that time. Given, it was pre-Thor, so I don't know how it would be now. As I'm now out of warranty, it's a moot point. Lyle |
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Post by Chuck on Oct 9, 2021 15:32:29 GMT -5
I believe that some MFG will stand behind their product an do make an effort to provide a good product, some don't care an just turn out junk as we know it ... What gets me is that under warranty work dealers will add time an expense to RV repairs, case in point, I had a kitchen faucet go bad ... This was covered under warranty, dealer instead of going down to ACE hardware an buy one sent a request back to Mfg, MFG then went to vender who made such an ordered a faucet ... Six weeks later dealer received faucet an took one week to install such, the overall change for all of such was over $300 for one kitchen faucet installed Ugh !!! So not only do you have a list of problems that can go wrong or be screwed up because a dealer dozen't do a good PDI when a trailer arrives or send the trailer back to MFG because of major problems but goes around their tomb to get to the
elbow when ording parts an add unneeded time an money for repairs ...
Another point, we had 8k of repairs to our G384RLT with de-lamination to a wall an three floors, Dealer said seals we ok, MFG said
seals were OK twice an yet I had to replace three slide floors an one slide wall because of bad seals, so was it a lemon, maybe but dealer said it was our fault because we didn't keep up with seals, go figure ...
No wonder people thing they have lemons  Chuck |
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