nitzo
Newbie RV’er
Posts: 47
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Post by nitzo on Jan 21, 2020 17:13:43 GMT -5
Hi all, we have a 2018 3911 Venom. Our electric back ramp door has stopped working, I mean the electric locks no longer work. It is my understanding the it is probably the actuators. I also read that some manufactures that use this door will install a temporary battery system to use until the new owner takes delivery then the dealer will connect the system permanently. This system consists of 2 9volt batteries and that sometimes the dealer will forget or just not transfer this and the system will stay using these batteries until they go dead. Anyway, my locks don't work. I can't find the location of the actuators or the location of the temp batteries if KZ even used them. Can anyone please help. It would be much appreciated. Thanks
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nitzo
Newbie RV’er
Posts: 47
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Post by nitzo on Jan 23, 2020 15:49:16 GMT -5
BUMP>>>>>>>>>>>>>>>>>>>>>>>Nobody has any ideas?
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Post by nvguy on Jan 23, 2020 22:17:39 GMT -5
I haven't worked on this system, but I don't understand why the factory would not connect the locks. Have you called your dealer or KZ customer service?
You could also check all the 12V fuses on the assumption the locks are connected.
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nitzo
Newbie RV’er
Posts: 47
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Post by nitzo on Jan 24, 2020 16:36:15 GMT -5
I haven't worked on this system, but I don't understand why the factory would not connect the locks. Have you called your dealer or KZ customer service? You could also check all the 12V fuses on the assumption the locks are connected. This is off a Dutchman Forum: The unit comes equipped with a 9 volt battery by pass that is intended for dealer locations until the main battery is installed and has full charge at all times. Once the unit is sold, the dealer is suppose to disconnect the 9 volt battery bypass and connect to the pig tail that connects the power to the house power/main battery. I just can't find where the batteries are on the KZ, From what I can tell, all manufactures put them in different locations. |
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nitzo
Newbie RV’er
Posts: 47
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Post by nitzo on Jan 24, 2020 16:49:16 GMT -5
OMG>>>>>>>>>>>>. I just got off the phone with KZ customer service. I can tell you, that one call to them will make it where I never buy another KZ product or any company associated with them. Horrible experience. I'm done. I will be selling this lemon shortly.
Good luck to the rest of you and thanks for the help you have given me.
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Post by nvguy on Jan 24, 2020 23:22:19 GMT -5
Sorry to hear that. Hope your luck improves. BTW, Thor owns Dutchman as well as KZ.
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Post by Chuck on Jan 30, 2020 19:44:43 GMT -5
Wow unless something has rally happened in the last few months at Kz CS I am realy, really surprised, they have been nothing but helpful to us an others here on the form ... Sorry to here your unhappy over not being able to find a solution  no natter what brand of trailer you look at your aways going to have something wrong even when you buy that $1000000.00 trailer sorry to say ...
Safe Travels an Good Luck finding something you like 
Chuck
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no natter what brand of trailer you look at your