Brand new camper leaking AGAIN

We Purchased a Sportsman Classic and had leaks coming in both sides of our slideouts. While my husband was at the dealer, they discovered that the seal around the slide out only went half way down the sides. I called KZ and they said that it is suppose to go all the way down. KZ called the dealer while my husband was still waiting for them to fix our camper, It was a conference call with big wigs to verify if that was the problem. They said they would have to contact all dealers where this camper had been distributed so that they could check the seals. The person building these campers was not following code and they will most likely have to do a recall. And since when does an queen mattress measure 54 by 80 when all the other floor plans say that a queen size is 60 x 80. I will never buy another camper from this company again.

I also agree KZ goes out of there way to make things right. We have never had a problem getting a phone call back or email from them. Customer service has been great. After talking to people with different brands of rvs and there problems with there customer service were glad we bought a KZ. Would buy a KZ again thanks to the great customer service we have received since owning a KZ Stoneridge.

We bought a 2014 lightly used KZ Connect from a local dealer and last night during some hard rain and a bad storm, it leaked horribly. We have had other units and they never leaked. Now it feels like we are stuck with a unit that is horribly made.
We don't know what to do about it and feel that the manufacturer should stick by it's name and get someone out to our property to fix it.

We bought a kz camper 08 and have had leaks and mold since we bought it.and now after nine years we have mold again even after quate them fixing it. Its junk and i recommend no one ever purchasing a kz camper ever.ive inhaled so much mold from that piece of junk ..n not to mention weve only been camping prob 11 times since weve purchased the junk

Wow, nine good years, how well did you maintain it during those nine years, did you check slide seals, did you inspect the
roof a few times a year for leaks, check seals for leaks ....

We owned a 12 year old 5th wheel, had one leak after 12 years on the front cap, I checked roof seals every year, but missed
a year, that was all it took. I replaced the roof an one peace of plywood near the front cap ... Did I blame Coachmen for
a bad product after 12 years, no it was my fault for not keeping up with my duties ...

Is Kz perfect, heak no, is any other brand perfect, heak know, you can read tons an I mean tons of bad comments about
other brands, who is better, one never knows with any brand, no one is perfect by no means, shoot look at the car
dealers an the recalls that they are having now, one after another Ugh

Chuck & Hildi on the Road

 

johnr

Did you ever have the feeling that some people post on different brands RV sites to see how many people may bite

I see on other sites the same thing over an over, I bought Brand X an it's a P.O.S. I wouldn't buy another
if my life depended on it, my brand X TT is leaking after 10 years, brand X makes P.O.S.'s don't buy
their cr&p ...

We on this site like yourself try to help answer real questions on how to go about fixing or finding out how
to fix one's TT or 5th wheel. but in the last two guest's case's I believe it's just another fishing story to see
if someone will bite sad to say

Chuck & Hildi out an about in Minnesota

We have a 2018 KZ 18' escape that has had water leakage from the hinges, front and back wings each time we use in rain Then we noticed water pooling in the membrane under the trailer near the waste water tanks. Been to dealer twice going back. They say KZ is not assisting them or helping with warranty or anything. I fear the mattresses will start to get moldy if they keep getting wet and the floor will rot as they have not removed membrane to dry it yet.

We have a 2005 KZ and have noticed some leaks at the windows when it rains. It doesn't happen every time, has to be a big rain & or windy. I'm trying to figure out where & how so I can fix it. Would it be as simple as taking the window out & re-sealing or new windows?

Thank you

Dealers will say anything so you think they are not the blame, I personally have talked with the Kz management an tech's
an they are commented to make a great product an stand behind it.

As I posted I have seen them go out of their way to help owners that are out of warranty, provide parts at no cost to such an tell
them how to install them.  They have went out of their way to repair trailers at the Kz rally to make owners happy even thought
they were only cosmetic fix's by replacing a stove, counters, sconces, redoing furniture, so when a dealer states it's Kz tell them
they are full of it's ...

Ask them to call the Kz service rep for your area if they if they even know who he is, I personally talked with the Kz Rep from the
East an Central Area an they were committed to customer service 150% . I ask were the Western Area Rep was an they told me
he was home getting ready to except his new G384FLT the week we were at the factory otherwise he would have been there
to... As other have stated each Area Kz rep an each Kz Brand of trailer was at the factory the day we were there, they all had
note pads an listen to what we had to say, they ask us how could they improve in the Kz brand an showed us how they built
5th wheels an TT by taking us thought the building part of the factory

So again if your dealer put the blame on Kz they are full of it, I would ask that you attend the Kz National Rally next year
in 2018 an you will see for yourself how committed they are an since your unit is still under warranty they will do everything
within their power to make it right, an even if it's not under warranty they will share with you how to fix such ...

safe travels

Chuck