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Post by mdcamper on Jun 1, 2019 22:43:38 GMT -5
Just wondering what to expect if we have to have this done by the factory.
Will the coach be the same? Greater risk of leaks or other problems?
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Post by nvguy on Jun 3, 2019 0:21:28 GMT -5
The repair being done at the factory pretty much guarantees things will work out well. They have the equipment to deal with large stuff like this, and they know exactly how it was assembled, so there won't be a lot of surprises. I would say its going to be better because the KZ factory technicians know where the trouble spots are, and when reassembling the RV address those problems.
The down side? If you can avoid it, do not plan something "around" this repair (I.E. make a CG reservation the day after you expect to pick it up) allow some wiggle room simply because there are a lot of pieces to this puzzle and things can go wrong.
I can say all this because during last years rally I got to meet the technicians and every one I met had his act together.
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Post by Chuck on Jun 3, 2019 6:24:31 GMT -5
I agree with nvguy, the Kz tech are class A, they took the cap off Ronc's an our trailer last year an when done look just as great as it was before they removed the cap ... In our case they cracked the cap when taking it off, it was a small crack but instead of repairing the crack they put on a brand new cap to make sure it was right ... These guys go the extra mile to make sure your trailer is perfect before they release it  Safe Travels Chuck |
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Post by mdcamper on Jun 3, 2019 8:50:02 GMT -5
Thanks for the reassurance guys. Wife and I are really concerned about the who ordeal. If the de-lamination does not continue to get worse we are going to use the camper the rest of the season and then arrange for KZ to resolve the issue. They can take the coach over the winter when we won't be using it so we will be in no rush to get it back until the spring.
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Post by nvguy on Jun 5, 2019 22:12:44 GMT -5
Unless KZ tells you something different, (since they are the ones "paying" for the repair & I will respect their way of doing things) let it continue to delaminate and enjoy your new RV, then drop it off when your season ends. I say this because...
1: I seriously doubt KZ is going to "fix" the existing wall so who cares if it continues to delaminate? (hence my deferring to KZ).
2: The delamination isn't structural, in that all you are seeing is the exterior layer of the wall bubbling, so you don't have to worry about the whole wall falling off or something like that.
It stinks that this happened, but the good news is the factory is the place to get it fixed.
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Post by mdcamper on Jun 6, 2019 14:23:25 GMT -5
Unless KZ tells you something different, (since they are the ones "paying" for the repair & I will respect their way of doing things) let it continue to delaminate and enjoy your new RV, then drop it off when your season ends. I say this because... 1: I seriously doubt KZ is going to "fix" the existing wall so who cares if it continues to delaminate? (hence my deferring to KZ). 2: The delamination isn't structural, in that all you are seeing is the exterior layer of the wall bubbling, so you don't have to worry about the whole wall falling off or something like that. It stinks that this happened, but the good news is the factory is the place to get it fixed.
That's the plan for now.
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