Post by tmillio on Feb 23, 2018 12:56:52 GMT -5
I don't know if anyone else has had this issue, but the mounting tabs on the back of the soundbar in my 2017 Venom 3911 are plastic and the bracket that they mount into is metal. Going down the road last summer the plastic tabs broke, presumably because the plastic tabs didn't stand up to banging against the metal bracket, and the soundbar came out of the bracket and fell in behind the TV. It was wedged pretty good on the TV's wall mount bracket and got pretty dented up. We spent the rest of the summer with it off of the brackets during transport which was a pain because taking it up and down isn't very easy, what with having to plug the wiring in the back of the soundbar while holding it up over the TV.
We took it in to the dealer last fall to have the mounting tabs replaced. To keep the same thing from happening again, I asked them to install 'L' brackets on the wall to anchor the soundbar so that it wouldn't move during transport. Of course now it is more or less permanently installed and can't be taken off of the wall easily. It would be good if KZ would look at the design of the bracket system for the soundbar and either make the mounting tabs on the back of the soundbar metal so that they don't break, or put a longer shelf for the soundbar to sit on on the bracket itself, or provide some other way to anchor the soundbar better so that it doesn't break loose during travel and get damaged like mine did.
I'm happy with the solution that we came up with for mine, but be warned that if you travel over rough roads, and you can't find your soundbar when you get to your destination, it may be wedged behind your TV!
We took it in to the dealer last fall to have the mounting tabs replaced. To keep the same thing from happening again, I asked them to install 'L' brackets on the wall to anchor the soundbar so that it wouldn't move during transport. Of course now it is more or less permanently installed and can't be taken off of the wall easily. It would be good if KZ would look at the design of the bracket system for the soundbar and either make the mounting tabs on the back of the soundbar metal so that they don't break, or put a longer shelf for the soundbar to sit on on the bracket itself, or provide some other way to anchor the soundbar better so that it doesn't break loose during travel and get damaged like mine did.
I'm happy with the solution that we came up with for mine, but be warned that if you travel over rough roads, and you can't find your soundbar when you get to your destination, it may be wedged behind your TV!
