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Post by Bobcat on Feb 7, 2018 8:49:06 GMT -5
Will try to remember to do that, apparently my work is getting in the way!  From some of the stuff I read about the faucet it may be the "cartridge" which is an all in one replacement type. So I may just replace and get the reimbursement from the dealership. Have requested approval on the FB KZ site so I can see the frozen faucet. Here is what mine looks like, sorry for the sideways that is how they loaded   |
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Post by Bobcat on Feb 14, 2018 14:02:36 GMT -5
Apparently not a Kraus product, as I contacted them and sent pics. Or at least that is their claim. I have contacted and sent pics to KZ hopefully they will send either a replacement or at least tell me what to tweak on it. I may get to tinker this weekend rain or shine here and hang out in the rig.
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Post by Chuck on Feb 15, 2018 11:32:08 GMT -5
Ok Bobcat We all have the same faucet for the most part in the Durango Gold line so it will be interesting to see what Kz has to say  This may something that needs to be addressed at the kz rally with attendees who own Durango Golds while attending, but also for owner who do not attend .... Safe Travels Chuck |
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Post by Bobcat on Feb 15, 2018 14:56:22 GMT -5
All-
Heard back from KZ and they told me to get a mobile service to come out and fix the faucet and they would either pay or reimburse for all the fees depending on how the service handles warranty work. Although I could probably fix it myself if they would pay for the parts, I will call the service that most people use where I'm at. Great help as I am not close to any Durango dealership. Way to step up KZ!!
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Post by Bobcat on Feb 19, 2018 8:54:46 GMT -5
All-
Was able to have a mobile repair person look at the faucet, and apparently some debris from manufacturing of the faucet somehow nicked the gaskets on the cartridge so hence the leak. Bad thing was he didnt have one to replace, and would have needed to take it to match it up. Long story short, he was able to slow the leak some and I will contact KZ again today and see if they can send the part out or tell me where to get one.
Nice thing was repair person didnt charge for any of it as he happened to be at the park for something else and stopped by to look.
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Post by Chuck on Feb 19, 2018 11:44:11 GMT -5
Good to hear looks like you are on the right track Bobcat  Safe travels Chuck |
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Post by Bobcat on Mar 30, 2018 14:43:01 GMT -5
Here’s an update on the faucet.....spoiler alert it doesn’t end pretty. Fortunate I was here when it happened but basically the faucet exploded and water was raining all over. The cartridge gave out befor the replacement has arrived, so I ended up putting in a couple of shut of valves and a new faucet from the big box store with some extra plumbing supplies. I have the original faucet and will contact KZ to see how they want to handle this one.
Good thing the inside of these Golds are tough, it got quite a soaking along with the dogs and me! It was definitely a shock to be relaxing one moment and the next 💦
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Post by rvdude on Mar 30, 2018 18:21:55 GMT -5
Wow... you've had a string of bad luck lately.
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Post by Chuck on Mar 31, 2018 12:08:54 GMT -5
Yep that would be a shock, one minute your relaxed with your favorite drink an the next thing your taking a shower Ugh  We can only hope you have no more problems, seems like you an Edd have had your share that for sure  Safe Travels an hopes your problems have ended !!! Chuck |
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Post by Bobcat on Mar 31, 2018 13:29:26 GMT -5
Well overall it’s been nominal. I contacted KV about the faucet before this so I hope they make right. Always happens on a holiday weekend, right! Slide issue was easy learning experience, and the fridge board is nature saying welcome! Lol. This was my first extended stay since I purchased so I expected a few things.
Will call KZ Monday and see what we can work out.
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From some of the stuff I read about the faucet it may be the "cartridge" which is an all in one replacement type. So I may just replace and get the reimbursement from the dealership. Have requested approval on the FB KZ site so I can see the frozen faucet. Here is what mine looks like, sorry for the sideways that is how they loaded
