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Post by pepflcamp on Feb 4, 2021 18:48:10 GMT -5
Let me preface this by saying, we were not happy with the dealer we purchased our unit from and the dealer is over 2 hours away. After an inspection of our 2020 Durango gold, I contacted the warranty department regarding some work. I was give the numbers to 2 different locations closer to us, but same dealer outfit we purchased our unit I scheduled an appointment for 1/27/20 and dropped off our unit for a couple of days early, 1/25/20, as I would be working the day of the appointment. I contacted the dealer on 1/28/20 and was told warranty claim submitted but no response. I then contacted K-Z to find no claim submitted. K-Z contacted the dealer directly to help get the ball rolling. A claim was submitted and approved for everything thing except for 2 items. I made another call today, 2/4/20, to K-Z to see if the last 2 items were submitted. They were not. I then contacted the dealer and was told they were going to call K-Z regarding the refrigerator breaker that pops when the outside receptacle is used with a fan or our pellet grill with an electric start only and the passenger side slide leaving progressively worse marks on our carpet. Per K-Z the slide should not be leaving marks in the carpet and will cover this. Why does the dealership drag feet to get service work completed? How can I help move this process forward?
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Post by lynnmor on Feb 4, 2021 21:34:04 GMT -5
I think you are experiencing what the RV world is all about. I consider a warranty a figment of ones imagination since rarely is work done on time, completely or correctly. You need to make an attempt to do things yourself, there is help here, on the internet and YouTube. Unless the repair is very expensive, getting and paying a mobile repairman to do the things you cannot or will not do may be the least aggravating course of action. No, it ain't fair to you.
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Post by pepflcamp on Feb 4, 2021 22:03:02 GMT -5
I think you are experiencing what the RV world is all about. I consider a warranty a figment of ones imagination since rarely is work done on time, completely or correctly. You need to make an attempt to do things yourself, there is help here, on the internet and YouTube. Unless the repair is very expensive, getting and paying a mobile repairman to do the things you cannot or will not do may be the least aggravating course of action. No, it ain't fair to you. I coming to terms with this. Very disappointed the manufacturers are not stronger with dealerships for warranty work to be done in an appropriate/adequate amount of time. It’s not like the dealership doesn’t get paid. |
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Post by laknox on Feb 5, 2021 9:51:32 GMT -5
I think you are experiencing what the RV world is all about. I consider a warranty a figment of ones imagination since rarely is work done on time, completely or correctly. You need to make an attempt to do things yourself, there is help here, on the internet and YouTube. Unless the repair is very expensive, getting and paying a mobile repairman to do the things you cannot or will not do may be the least aggravating course of action. No, it ain't fair to you. I coming to terms with this. Very disappointed the manufacturers are not stronger with dealerships for warranty work to be done in an appropriate/adequate amount of time. It’s not like the dealership doesn’t get paid. Never forget that there is no "dealer network" as there is in the auto industry. There, a mfr can literally shut down a dealer if they have too many complaints about them. With RVs, the mfrs just go, "Oh, well. XYZ dealer down the road has been wanting us for years, so we'll just move there." Literally zero "force" by the mfrs to get a dealer to "toe the line", as it were. At least that's my observation. 'Bout all you can do is to take your business elsewhere and give the selling dealer crappy reviews on Google. There's even a thread on here about the "good and bad dealers". Lyle |
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Post by nvguy on Feb 9, 2021 23:35:52 GMT -5
This whole issue starts at the top: The dealership owner. The owner of the dealership I worked at got into the RV biz because when he was full timing he couldn't get his coach fixed. So customer service & satisfaction was top priority for him. If the owner doesn't care, good chance no one else will.
Unfortunately dealers seem to have to upper hand, as they have the technicians, something in short supply.
And fWIW, getting warranty work done at an auto dealership isn't any picnic either.
The entire service-repair industry is in a bad state, every industry is looking for technicians.
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Post by capemayal on Feb 28, 2021 9:20:48 GMT -5
I coming to terms with this. Very disappointed the manufacturers are not stronger with dealerships for warranty work to be done in an appropriate/adequate amount of time. It’s not like the dealership doesn’t get paid. Never forget that there is no "dealer network" as there is in the auto industry. There, a mfr can literally shut down a dealer if they have too many complaints about them. With RVs, the mfrs just go, "Oh, well. XYZ dealer down the road has been wanting us for years, so we'll just move there." Literally zero "force" by the mfrs to get a dealer to "toe the line", as it were. At least that's my observation. 'Bout all you can do is to take your business elsewhere and give the selling dealer crappy reviews on Google. There's even a thread on here about the "good and bad dealers". Lyle Well don't try to argue with the mfg if you have a dealer problem. They're independent and they "have no control" over their dealers. Check it out. |
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Post by laknox on Mar 1, 2021 10:26:29 GMT -5
Never forget that there is no "dealer network" as there is in the auto industry. There, a mfr can literally shut down a dealer if they have too many complaints about them. With RVs, the mfrs just go, "Oh, well. XYZ dealer down the road has been wanting us for years, so we'll just move there." Literally zero "force" by the mfrs to get a dealer to "toe the line", as it were. At least that's my observation. 'Bout all you can do is to take your business elsewhere and give the selling dealer crappy reviews on Google. There's even a thread on here about the "good and bad dealers". Lyle Well don't try to argue with the mfg if you have a dealer problem. They're independent and they "have no control" over their dealers. Check it out. That's my point. The mfrs exert NO control over dealers, like the auto industry does. If they did, they could tell a dealer to shape up, or they'll get no more product. Don't forget, that many dealers sell a huge number of brands, but the vast majority of those brands could all be from one parent company. You piss off one of the big mfrs and they "go tell mommy", now you've to Thor or Forest River cutting a dealer off and that could be literally every brand that dealer sells. Lyle |
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