ewg
Newbie RV’er
Posts: 5
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Post by ewg on Mar 16, 2018 12:35:35 GMT -5
We are in our second year with our 2016 Sonic 190VRB. We really like the trailer and use it for quick weekend getaways. It has not been without problems, as I have been on several forums and QC has been a problem industry wide. The good news is that the dealer, the factory, and Lippert have been very supportive. A through PDI before sighing anything was the biggest lesson I have learned. I hope to hear from other Sonic owners out there.
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Post by rvdude on Mar 16, 2018 12:58:24 GMT -5
From one Texan to another, glad you are enjoying your KZ trailer.
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Post by johnr on Mar 16, 2018 15:01:02 GMT -5
Hi, welcome to the group!
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Post by RdRmr on Mar 16, 2018 16:06:42 GMT -5
Hello, welcome to the KZ family. Yes, it seems all are not without some sort of issues. Hope all yours are minor. Many safe trips.
Happy Campin....
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Post by todtex on Mar 16, 2018 19:26:03 GMT -5
Did some say TEXAS? Welcome to the forum.
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Post by Edd505 on Mar 16, 2018 21:48:43 GMT -5
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Post by Chuck on Mar 17, 2018 9:26:14 GMT -5
Welcome to the Form!!! 2016 Sonic 190VRB's look to be a vert classy TT  Safe travels an don't forget about the National Kz Rally in August near the Kz factory  Chuck
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Post by rvdude on Mar 17, 2018 10:47:01 GMT -5
Did some say TEXAS? Welcome to the forum. Someone did say Texas... about 20 minutes south of Houston. |
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Post by nvguy on Mar 17, 2018 22:32:30 GMT -5
Hello, welcome to the forum and all that is KZ. Having been in the RV biz, I would be lying if I said every unit is perfect, but it sounds like everyone stepped up and took care of your issues.
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Post by Chuck on Mar 18, 2018 10:53:44 GMT -5
nvguy
Come on now nvguy you mean the salesman lied to me Ugh 
Chuck
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ewg
Newbie RV’er
Posts: 5
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Post by ewg on Mar 18, 2018 13:43:28 GMT -5
Hello, welcome to the forum and all that is KZ. Having been in the RV biz, I would be lying if I said every unit is perfect, but it sounds like everyone stepped up and took care of your issues. I will go into more details at a later date so as not to get on a soapbox. In fourteen months we had to replace the interior front end and the rear interior due to no sealed clearance lights. Reinforce the dinette seats because they are just stapled. 13 cosmetic and pulled away interior parts. Replaced the electric element on the hot water heater. And the best was a broken front axel while pulling into a gas station. (no it was not overloaded, or hit a curb or pot hole). Lippert really came through on that since it was past the 12 months. Of course the dealership had it for six of the first twelve months. Everything was fixed. So customer service was great after the fact. Yet this unit should never left the factory on the condition it was in. |
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Post by nvguy on Mar 19, 2018 23:56:24 GMT -5
Hello, welcome to the forum and all that is KZ. Having been in the RV biz, I would be lying if I said every unit is perfect, but it sounds like everyone stepped up and took care of your issues. I will go into more details at a later date so as not to get on a soapbox. In fourteen months we had to replace the interior front end and the rear interior due to no sealed clearance lights. Reinforce the dinette seats because they are just stapled. 13 cosmetic and pulled away interior parts. Replaced the electric element on the hot water heater. And the best was a broken front axel while pulling into a gas station. (no it was not overloaded, or hit a curb or pot hole). Lippert really came through on that since it was past the 12 months. Of course the dealership had it for six of the first twelve months. Everything was fixed. So customer service was great after the fact. Yet this unit should never left the factory on the condition it was in. Um, yeah...I came across a few units like that. Sorry this had to happen to you, but it sounds like you have turned the corner. |
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ewg
Newbie RV’er
Posts: 5
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Post by ewg on Mar 20, 2018 13:22:41 GMT -5
We have turned the corner and are really enjoying our TT. We are pulling it with a Toyota Highlander. We do get some funny looks while at our campsite, with the Highlander, but even at GVW on the Sonic we are 500lbs under the towing capacity. We have had the trailer weighed as well as the tongue. Many lessons learned. We do see a 5th wheel and a BIG truck about 4 years down the road when I retire.
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Post by Bobcat on Apr 4, 2018 15:20:25 GMT -5
Welcome to the group another fellow Texan! 20 mi south of Houston, and weekend get away in Lockhart! Stop by and visit if you can!
I can say from experience, being my second KZ RV, they have great customer service. The few minor issues I have had with my new rig have been resolved fairly quick. Part being a holiday weekend, as Murphy's law states things will go wrong on a holiday weekend! LOL
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