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Post by joecamper on Aug 21, 2012 20:52:07 GMT -5
Bought our Durango 325RL in November of last year (2011), ordered as a 2012 model. Have had very few problems, but have uncovered an issue that is serious to anyone that dry camps.
On an extended trip that included staying at MIL's ranch, we had to share the limited water supply with other campers, so we would fill the fresh tank when the water was available and then just use the pump for water use. After the first couple days, we discovered we were running out of water or at least that appeared to be the problem. I noticed that the pump could no longer deliver just after the 2/3 light went out. Once it showed 1/3 capacity, we were done. I thought maybe the sensors were not working, but I was wrong. I let it go, intending to take it back to the dealer once we finished our trip. Note that if I opened the fresh water drain valve, lots of water ran out. I never measured just how much.
Upon contacting our dealer (who has been super with any issues we have found), he immediately asked if we were also losing water while in transit (we have not). He said they were having multiple issues with water loss (siphoning out while traveling) with both Durangos and other models. Further, the inability to use all the water in the fresh tank is also known to KZ. He stated they are still waiting on a "fix" for both issues from KZ. The service manager said they will contact me for repair as soon as KZ has a remedy for this issue.
We were really wanting to get in some serious "boondocking" this year, but that's out with only about 25 gallons of onboard water available.
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Post by kzcservice on Aug 23, 2012 7:53:16 GMT -5
Just touching base to see if you got your issues addressed regarding your fresh water tank.
Sherley
Customer Service
866-472-5460 ext. 115
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Post by joecamper on Aug 23, 2012 11:49:41 GMT -5
My local dealer here in Grand Junction, Colorado called late yesterday, stating that KZ had a solution and that as soon as they have an open appointment date, they will resolve the issue.
He said that they will cap off the fresh water outlet and "tee" into the drain hose which is connected to the bottom of the tank.
Thanks for your response!
Joe
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Post by rveric on Oct 22, 2013 18:16:21 GMT -5
Bought our Durango 325RL in November of last year (2011), ordered as a 2012 model. Have had very few problems, but have uncovered an issue that is serious to anyone that dry camps. On an extended trip that included staying at MIL's ranch, we had to share the limited water supply with other campers, so we would fill the fresh tank when the water was available and then just use the pump for water use. After the first couple days, we discovered we were running out of water or at least that appeared to be the problem. I noticed that the pump could no longer deliver just after the 2/3 light went out. Once it showed 1/3 capacity, we were done. I thought maybe the sensors were not working, but I was wrong. I let it go, intending to take it back to the dealer once we finished our trip. Note that if I opened the fresh water drain valve, lots of water ran out. I never measured just how much. Upon contacting our dealer (who has been super with any issues we have found), he immediately asked if we were also losing water while in transit (we have not). He said they were having multiple issues with water loss (siphoning out while traveling) with both Durangos and other models. Further, the inability to use all the water in the fresh tank is also known to KZ. He stated they are still waiting on a "fix" for both issues from KZ. The service manager said they will contact me for repair as soon as KZ has a remedy for this issue. We were really wanting to get in some serious "boondocking" this year, but that's out with only about 25 gallons of onboard water available. |
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Post by rveric on Oct 22, 2013 18:23:53 GMT -5
Hello,
I am new to this forum and have been going over some of the problems written here. We have a 2012 315RL and for the most part are delighted with it.
We have had problems with our water tank also. Seems we lose water as we travel and not much left when we arrive at our destination. We are usually camping with full hook-ups but have had the occasion to use the fresh water tank and ran out of water.
I read you had correspondence with KZ and they have a fix for this. I would appreciate any info you have on this fix. I will also mention this problem with my dealer who up until now has been terrific with the few issues we have had.
All in all we are very pleased with our Durango trailer.
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Post by joecamper on Oct 23, 2013 12:20:43 GMT -5
Mine has been fixed. The above "fix" did not work, but the new one did. They put a "horse shoe" vent up pretty high up on the unit and that solved the issue. Here is a pic of the vent:  The vent is between the hot water heater and "garage" storage door. |
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Post by rveric on Oct 24, 2013 13:38:09 GMT -5
Thanks for the info. I will speak with our dealer here in Canada and see what he can come up with..........Thanks again
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wi1dbi11
Weekender RV’er
2010 Durango 2013 Chevy 2500
Posts: 64 
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Post by wi1dbi11 on Oct 24, 2013 19:02:20 GMT -5
At the KZ rally earlier this month this problem was mentioned by several owners that attended. Since I/we have a "new to us" 2010 Durango I don't know if this problem will apply. Listening to Marty Yoder, this doesn't sound like the real fix is with the dealer since the tank suppler has to install/weld a new fitting so a different breather can be installed differently. I know they did several the monday following the rally at the factory. I would suggest some type of tank exchange be worked out between the dealers and the factory to solve this problem.
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len
Newbie RV’er
Posts: 7
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Post by len on Nov 3, 2013 22:47:59 GMT -5
Over 2 years agon we purchased a new 2011 1500 D275RE 5th wheel. The first time we took it out, we left after work and drove about 70 miles to our camp site. The water tank was full when we left home. The very next morning we were out of water. It turns out most of the water had splashed out of the overflow tubes (2) from the fresh water tank. We took it back to the dealer. We were told the problem was that the overflow tubes were coming from the side of the fresh water tank instead of the top of the tank. The dealer supposedly moved these tubes to the top of the tank. This helped a little, but we still would lose a lot of water as we traveled. I fixed the problem myself, by putting threaded connections on the end of each tube. I then screw caps onto these connections. When I fill the fresh water tank, I remove these caps, so I know when the tank is full. This has turned out to be a pretty cheap solution to a major problem for us.
I can also identify with your fresh water capacity issue. Our tank was advertised as 55 gallons. I have filled the tank and then measured how much I could drain out. I only get 40 gallons. I was told the remaining 15 gallons were in the water lines and hot water tank. I'm not buying that. That 15 gallon shortage amounts to around a day's use when dry camping. If I would have known we were only getting 40 gallons of fresh water, I wouldn't have purchased this camper. Just like you, when the fresh water gauge reads 1/3 full, we can't pump anymore water.
We still own this camper after 2 years, so obviously there are things about it we like, but sure wish the manufacturers would do a better job of building these things.
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Post by lynnmor on Nov 4, 2013 9:48:02 GMT -5
Those vent pipes should not be plugged, if you ever forget to open them when filling or using, the tank will expand or collapse. The vents merely need to exit the coach well above the water level.
You will probably find that the water supply line is fastened on the side of the tank and it will suck air while there is still about 20% of the water unusable. The fix for that is to connect the supply line to the drain line at the bottom of the tank.
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len
Newbie RV’er
Posts: 7
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Post by len on Nov 5, 2013 12:58:28 GMT -5
The problem of course is that there is no access to the fresh water tank. It is all enclosed so there is no way to tell where the water supply line taps into the tank. If indeed the line comes out of the side of the tank, I can't image what the engineer was thinking of.
I have used my vent pipe solution for over 2 years and never had a problem. I always remember to remove when filling. I have the caps in place the rest of the time, without any adverse effect.
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bluegrass
Seasonal RV’er
2019 1500Durango 259rdd
Posts: 177
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Post by bluegrass on Nov 11, 2013 21:53:11 GMT -5
We were one of the several that had the water tank fixed following the rally. We also had used the caps and never had any problem, as long as you remember to open them when not on the road. When we asked if we could have the parts sent to our local dealer they weren't real excited about that idea....of course, we were already just a few miles down the road...we decided to stay and extra day and have it done at the factory. Our tank was easy to access through the dinette seat. They opened a slightly larger hole in the floor and vented it out through the wall as shown in a picture above.
It works great.
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