charlie505
Newbie RV’er
Kathi & Charlie, Albuquerque, NM
Posts: 13
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Post by charlie505 on Nov 6, 2022 20:27:12 GMT -5
Well I have to say after reading this thread I’m a bit nervous about taking ours in for warranty service this coming week. The rear walks of our slide out has separated from the bottom of the slide out box. From what I have seen it was put together with staples. I guess we will find out how well KZ warranty is soon and I can answer the pole in the coming weeks. This will be the first warranty stop we have made since purchasing our 261rb in February of this year. Crossing fingers it goes well. Good luck on the warranty work! My opinion is that how things are handled can be largely determined by the dealer doing the work! We bought our Durango from Wilder RV in Clinton, MO; picked it up May 3, 2022. We live in Albuquerque, NM & had some warranty work done at the only KZ dealer around - Ram Motors. They have been superb! First time there had a few minor things done; most significant was the entry door didn't really secure - had to have the entire lock replaced. Worst thing that happened is a light was left on, which killed my brand new Duracell AGM battery. They put in an Interstate as a temporary replacement & offered to pay for the dead battery. After a week-long trip, much in the rain, we discovered the skylight in the kitchen/living area was leaking. Called Ram Motors & was told to bring it over right away. That's where it's sitting at the moment. From my experience, all of the warranty work performed thus far has been great. |
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Post by Chuck on Nov 9, 2022 18:21:53 GMT -5
Chuck, thank you for your input on this matter. I’m very happy that KZ treated you well and I’m sure they are very nice people. I’m sorry that you had those issues with your Durango in the 4th year. My issue as I’ve said is that I don’t understand passing the buck onto someone else when they offer a 2 year bumper to hitch warranty. In my opinion the right way to do things is the dealer should contact KZ, then KZ should approve the work, no matter who made the component. KZ should then contact that manufacturer ( in this case Lippert) and deal with them directly, not tell the dealer to do it. The entire process has taken more than 4 months and the work is still not completed all due to the back and forth between dealer, KZ and Lippert. It’s ridiculous and not efficient at all! Our first KZ TT was a 2012 Sportsmen Classic. We drove that thing all over the eastern United States without a single issue. But, we needed a bigger camper due to the kids getting bigger and the dog. So we opted for the 2021 Connect, which was really manufactured in 2020 before the pandemic hit but listed as a 2021. I believe that this trailer was just not made with the right axles or leaf springs for the weight of the trailer. If it was specced out by KZ then they really are at fault if they installed too small of an axle for the overall weight. If it was inferior quality from Lippert then yes it’s Lipperts fault. Either way KZ should honor the warranty and this should’ve been done weeks if not months ago. mmare
I will say that if you read the owners manual you are suppose to contact your dealer 1st an then they are suppose to contact Kz ... My problem was that I did such an the dealer more or less stated it was my felt that I had de-lamination do to bad seals, thus I myself went back to Kz ...
Also if you read between the line the Mfg of the product such as your stove, microwave etc in your trailer is on the hook the 1st year an then after that Kz is on the hook to either repair or replace ...
I will also say talking with the people at Kz in I believe February or March, can't rememeber stated that they were out three or more months on warranty work when I told them about the trailer before taking it to the dealer ... The fellow on the phone stated such an maybe I wasn't smart enough to catch on to what he was saying but I told him I would bring the trailer back to them, maybe I should have said at that time i'll make a appointment an see you in August ... But the fact being he didn't say why don't you make an appointment an we will look at it, nor did my dealer say they would ship it back to the factory ... I was willing to take it back, thus i could see my family ie son, daughter in Ohio an bother them till the trailer was fixed either on their dime or mine, the person at Kz so of choked when I told him what the dealer was going to charge to do repairs ...
So the end of the story is this, a month an a half ago I parked the trailer at the Local RV dealer an told them anything over 45K they could have it, the trailer sold two weeks after I parked it on their lot ... thus end of story an trailer !!!
Safe travels 
Chuck
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Post by Soleman on Dec 2, 2022 11:05:40 GMT -5
I think your decision to sell is a good one. My 5ver is at the dealer right now, I'm having some delamination along the top of the main storage access door frame repaired. This access door frame has a rubber gasket seal from the factory, (Not a caulked seal!). Dealer said very common location for delamination on all brands, not just KZ.
I am contemplating selling it after this repair. I will only purchase another 5ver if the sidewalls are constructed with (Azdel) not Lauan-plywood.
I see KZ is "NOW" using it in some of their models.
No more delamination!
Good luck in the future.
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