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Post by Chuck on Sept 14, 2018 11:37:52 GMT -5
I wish that before a new buyer of a TT or 5th Wheel would be told to join the Kz Form or some RV form an read or
download a PDI List or at least some PDI list from some site before buying they home away from home on wheels !!!
It's a shame that that owners after the fact find out major or even minor problems that could have been solved at the dealer before leaving the lot ...
Of course the dealers wouldn't like that for the most part because then they couldn't hustle them off their lot so they can move onto the next victim Ugh 
Safe Travels 
Chuck
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Post by nvguy on Sept 14, 2018 21:20:00 GMT -5
I agree, an informed buyer is a better customer because their expectations are based in reality. They know what to look for and what to expect.
Why dealers do such a lousy half A$%'ed PDI is beyond me. I found it embarrassing if during a walk thru something didn't work, leaked or failed in some way. Needless to say, my PDI techs did not want to hear from me during or right after a walk through.
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Post by Chuck on Sept 15, 2018 11:49:57 GMT -5
I have to say that our Tech during the PDI was teaching another young man the ropes, he not only made sure we understood what he was showing us but double sure the new Tech understood an why he was explaining to us were an what things were an how they worked ... We still missed that the bedroom slide wouldn't open all the way Ugh !!! But I have to say other than the bedroom slide not opening all the way he turned on everything an ask us to do the same, he had me work the leveling system three times but when I got home I had already forgot most of what he had told me on that Ugh ... I wrote down a ton of stuff but still forgot a ton of stuff after we got home an setup in the driveway. thanks to some of the members on this form it refreshed my pea brain but I also feel that some blue take an a marker would have helped me even more to remember, thus on the PDI list I have stated such ... Safe travels an was nice to put a face to the name at the rally Chuck |
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Greg
Newbie RV’er
Posts: 39 
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I Wish !!!
Jan 24, 2019 21:57:12 GMT -5
via mobile
Post by Greg on Jan 24, 2019 21:57:12 GMT -5
We purchased our first TT this past August. Fortunately, many years of going out with my mother and step father, and learning through his mistakes, helped along the way. With help from this forum, and tons of research, I was able to pick through most of the issues before taking delivery. Even down to researching hitches and selecting the proper bar sizes. But, when you think you’ve covered it all, something always goes wrong.
The tech and I completed the PDI. I went in to sign my life away, once that was over, the salesman and I were headed to the door for the photo op. The tech came walking through the door and informed me that there was a problem..... One Id need to bring it back for.
The tip of a screw was sticking through the bottom of the seating/dinette slide, and when he closed it up, it cut the floor. So, we bought a halfway runner and have been keeping that on the floor to cover the cut since we got it. Now that we are done for the season, it is going back next week to have the floor repaired, as well as a few other minor warranty fixes.
Disappointing that this happens with a brand new trailer, but what do you do?
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Post by nvguy on Jan 28, 2019 23:19:17 GMT -5
Sorry to hear, this happens lots more than you could imagine, all it takes is for someone at the factory to grab one wrong screw...or for a tech at the dealership to do the same thing. Excellent the dealership pointed it out and didn't try some blame game shenanigans.
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Post by bluegrass2 on Jan 29, 2019 15:34:57 GMT -5
I have to say Hartville RV, in Hartville, Ohio did a great job with the PDI. The only problem found was the company but a standard Microwave in rather than the Convection/Micro. we ordered. The dealer contacted the company and it was agreed that the company techs would install it at the rally. We were very pleased with our dealer.
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Post by Edd505 on Jan 31, 2019 22:54:52 GMT -5
I wish the 1/2 ton truck makers wouldn't convince people the truck can tow big trailers -- easy.
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Post by nvguy on Jan 31, 2019 23:59:37 GMT -5
I wish the 1/2 ton truck makers wouldn't convince people the truck can tow big trailers -- easy. Yeah, i have to agree with you on that. While the current crop of 1/2 tons are probably the best ever, the manufacturers seem to really be pushing the envelope. |
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Greg
Newbie RV’er
Posts: 39
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Post by Greg on Feb 2, 2019 0:03:23 GMT -5
Sorry to hear, this happens lots more than you could imagine, all it takes is for someone at the factory to grab one wrong screw...or for a tech at the dealership to do the same thing. Excellent the dealership pointed it out and didn't try some blame game shenanigans. The funny thing is, of all the research I did, that was one thing that never popped up in a PDI list. Ironically, there is one particular blog on YouTube I had watched before taking delivery, where the guy snugged the screws on his dining table, and he damaged the flooring. Consumed with the excitement of buying our first RV, it just never dawned on me that this issue could be present on a new unit. Otherwise, as you said, it was great that the dealer pointed it out and is making good on repairing it. I actually took it inn for Warranty repairs Wednesday. I can easily handle everything it went in for, but it is all warranty work. The list was pretty short...... Damage to the floor... Dinnete table delaminating in the edges (easy fix with super glue)... Seating/Dinette slide needs adjustment... Underbelly storage leak (the actual doors have no sealant around edges. Frame is filling with water and leaching inside)... Fireplace not working (Proximity sensor shutting it off. I disassembled the fireplace and covered the sensor with a small piece of electrical tape and it worked fine through our fall/winter season. Disassembled and removed the tape to cause issue again for warranty replacement. Furrion has updated design).... Unfortunately, with the rv industry growing, humans are becoming more demanding and less capable. The only thing that worries me is exterior delam. Anything else, I am fully capable of, and prepared to deal with it. Between being a trained heavy equipment/electronics tech, cabinet maker, and self proclaimed know it all (jokingly know it all), I can take care of anything except body work. But, if it comes down to it, I do have some friends who are body men. The ole’ Sporttrek could end up with a custom paint job if delam ever becomes an issue. To reiterate. My dealer has been great so far. They got me a little torqued up over by giving me 1000k bars instead of 1500k(I ordered/requested 1500k) when I took delivery. Unfortunately, again, the excitement of our first TT led me to overlook the details of what they supplied..... However, once I noticed the mistake, they made good and exchanged the bars. Ultimately, I paid about 1500 more to buy from them, being 30 minutes from home... Where the other was 5 hours. I just hope they continue to do good. Anyway. I am long winded and talk too much. Moral of the story....Eventhoguh this is my first RV, my parents have had them for years, I’ve worked through many things with them, as well as done my own research, and knew damn well what I was getting into. Now adays, the high demand has led to lower quality. Some of us are able to deal with the majority of the issues, most are not. The majority of people who can’t even change a flat tire shouldn’t even own an RV. |
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Post by nvguy on Feb 2, 2019 21:57:43 GMT -5
Yes, the "too long a screw" doesn't occur to many until it happens, and then all involved never forget (FWIT it wasn't me, one of my guys did it). Same thing when hanging stuff on walls when there's a pocket door. I have seen guys screw pocket doors open...
You are right, people are more demanding and of course the talent pool is getting shallower every day. Not a good formula for happy customers. It is so nice to hear about a dealer providing good service.
As far as declamation goes, it usually starts at an opening of some sort, so make sure to stay on top of the exterior sealing.
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