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Post by plakeway on Nov 18, 2019 22:22:40 GMT -5
I am in the process of looking for best deal on G386FLF but more importantly a dealer you have great customer service experiences with after sale for anything that goes wrong... quick turnaround for fixes etc... very interested in your suggestions... I live in Texas but willing to travel to find what we need.... thanks much
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Post by Edd505 on Nov 18, 2019 23:14:42 GMT -5
KZ does authorize mobile repair for the Gold series as many live in them, I have had them do so for me and I'm about 3/4 time.
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Post by laknox on Nov 19, 2019 12:13:14 GMT -5
I am in the process of looking for best deal on G386FLF but more importantly a dealer you have great customer service experiences with after sale for anything that goes wrong... quick turnaround for fixes etc... very interested in your suggestions... I live in Texas but willing to travel to find what we need.... thanks much Chances are, you're going to not be near your selling dealer when something goes wrong, so if you're simply price shopping, then don't worry about how good the selling dealer is on service. Also, since KZ is a smaller mfr, you're likely not going to have many choices of dealer anyway so, if necessary, go to the nearest dealer or simply call KZ and get a mobile repair authorized. Lyle |
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Post by midlotexan on Nov 19, 2019 19:47:46 GMT -5
We live in DFW area, and 2 weeks ago purchased a Durango Gold at Gibbs Outdoor in Waco.
To this point, I have no complaints. We took our first trip last weekend and found a few things that needed to be addressed. Sent an email to their service/warranty writer, parts needed were ordered today, and service will be the next couple weeks.
They stated when we purchased trailer, their customer's needs come first, so we will see.
We got the best price on our trailer there than I found online in the country.
Family run business, so the employees have a vested interest.
Good luck!
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Post by plakeway on Nov 20, 2019 21:38:21 GMT -5
Good to hear, I actually reached out to KZ directly via FB chat and they recommended Gibbs as well as Segin, I contacted Gibbs via email tonight we'll see what happens, thanks so much for the recommendation and details on mobile service folks..... love this forum everyone is so nice and helpful
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Post by Chuck on Nov 23, 2019 10:21:10 GMT -5
I am in the process of looking for best deal on G386FLF but more importantly a dealer you have great customer service experiences with after sale for anything that goes wrong... quick turnaround for fixes etc... very interested in your suggestions... I live in Texas but willing to travel to find what we need.... thanks much
Here is a link to the good an bad dealers owners have listed on this form
Safe Travels 
Chuck
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Post by plakeway on Nov 24, 2019 18:16:33 GMT -5
Thanks so much
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Post by mkpaint on Dec 8, 2019 19:44:00 GMT -5
I am in the process of looking for best deal on G386FLF but more importantly a dealer you have great customer service experiences with after sale for anything that goes wrong... quick turnaround for fixes etc... very interested in your suggestions... I live in Texas but willing to travel to find what we need.... thanks much Chances are, you're going to not be near your selling dealer when something goes wrong, so if you're simply price shopping, then don't worry about how good the selling dealer is on service. Also, since KZ is a smaller mfr, you're likely not going to have many choices of dealer anyway so, if necessary, go to the nearest dealer or simply call KZ and get a mobile repair authorized. Lyle Kz didn’t want to authorize mobile repairs for me unless it was emergency or minor. |
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Post by laknox on Dec 8, 2019 22:03:04 GMT -5
Chances are, you're going to not be near your selling dealer when something goes wrong, so if you're simply price shopping, then don't worry about how good the selling dealer is on service. Also, since KZ is a smaller mfr, you're likely not going to have many choices of dealer anyway so, if necessary, go to the nearest dealer or simply call KZ and get a mobile repair authorized. Lyle Kz didn’t want to authorize mobile repairs for me unless it was emergency or minor. Too bad. Not what I was told when I was shopping. Of course that was pre-Thor, so that says something about the new management. :-( Lyle |
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Post by rvdude on Dec 8, 2019 23:44:27 GMT -5
I have been able to get to my dealer each time I've needed service and have not needed mobile service so far but I was told by KZ that mobile service is allowed since I live in it full time but I would have to pay the mobile company's trip charge. The parts and labor would be covered under warranty by KZ.
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Post by Edd505 on Dec 10, 2019 21:17:00 GMT -5
I have been able to get to my dealer each time I've needed service and have not needed mobile service so far but I was told by KZ that mobile service is allowed since I live in it full time but I would have to pay the mobile company's trip charge. The parts and labor would be covered under warranty by KZ. This is what I was told but on the Golds only as they were considered full time units? |
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Post by Chuck on Dec 27, 2019 11:15:40 GMT -5
I agree, I was told by Kz repair manager a year ago that they would ship the parts I needed to any RV repair shop I wanted an authorize repair under warranty since I couldn't wait in Indiana for them to do all the repairs needed ... I went back to my selling dealer because the local RV repair shop couldn't do the small body work needed to reinstall our slide topper ... I have to say I am not a fan of our selling dealer but this time they screwed up an did things right LOL Safe Travels Chuck |
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Post by midlotexan on Jan 4, 2020 17:29:21 GMT -5
We picked up our 366 today from Gibbs RV in Waco. They had it 17 days for the warranty work, and considering 4 days lost to Christmas and New years and a couple lost to a weekend, I'm thinking that is ok. Of course, we had a couple parts ordered which came in wrong, so with the holiday shut down at KZ, those things are yet to be fixed.
Staff there is very accommodating for drop off and pick up.
All in all, good service!
Kirt
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Post by rvdude on Jan 4, 2020 22:03:33 GMT -5
Glad you have had a good service experience. Hope it continues that way.
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